Refunds and Returns
We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
After the refund is submitted to the website, it will be processed normally within 1 business day, the acquiring bank will process the withdrawal in 3-5 business days, and the cardholder will receive the refund in about 5-10 business days, depending on the processing speed of the issuing bank.
Note：The original shipping fee and insurance are non-refundable.